Summary / Objective

The Server/ Beverage Server Staff works continuously by ordering, offering, and upselling all food and beverage items to best care of our guests’ needs. Help Server Support by running food and bussing tables to provide the guests with the best possible service experience.

Essential Functions

• Very simply, be the best. Build regulars and ensure that your guests have the kind of experience that they come back for. Give the kind of service that you would enjoy.
• Greet new guests in a prompt and friendly manner.
• Maintain the company standards for alcohol awareness and service.
• Take guest food and beverage orders accurately.
• Be readily available to answer guest food and beverage questions by maintaining a working knowledge of food and beverage menus.
• Ring in orders and process payments properly.
• Constant monitoring of guests’ experience, i.e., check back after they get their food, maintain drink levels, pre-bus plates and glasses.
• Participate in and drive company initiatives and promotions.
• Have or obtain a Food Handlers Certificate and use such knowledge in day-to-day procedures.
• Have or obtain an Alcoholic Beverage Control (ABC) Responsible Beverage Service certification.
• Maintain company safety and sanitation standards.

• Maintain cleanliness of wait stations and sales floor.
• Perform opening and closing duties, including, but not limited to, stocking condiments, rolling silverware, stocking cups, plates, etc.
• Maintain stock of operating supplies.
• Bus and reset tables.
• Follow all food and beverage transportation guidelines to ensure the best possible guest experience.
• Make sure that all bus tubs are clean and are consistently emptied.
• Maintain working knowledge of Toast App, Open Table and all other systems that role requires.
• Keep all seating areas clean, including chairs, barstools, booths, booster seats and highchairs.
• Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
• Provide excellent guest service in a friendly, positive, efficient, and enthusiastic way.
• Always greet guests with a smile and a positive attitude.
• Work hard to identify potential problems and communicate with supervisors and management to help prevent them from having an impact on guest experience.
• If guests have questions or issues in another area, promptly contacts game techs, supervisors, or management to alleviate those issues.
• Make sure that guests leave happy with their experience, enlisting the help of other team members, supervisors or managers as needed.
• Maintain proper stock of supplies, communicating needs or shortages with management.
• Uniform requirements: Safe and neat uniform consisting of black pants, black nonslip shoes.
• Other duties as directed.

Work Environment

This job operates in a kitchen environment, as well as guest service areas. Proper training will be given prior to using any dangerous equipment. Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals.

Physical Demands

The employee is required to stand 100% of their shift, climb or balance; and stoop or kneel. The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.

Required Qualifications

• Be a team player. Look for opportunities to help another team member.
• Work hard to maintain and promote a positive work environment.
• Be available for all shifts: days, nights, weekends, and holidays, as necessary.
• Have the ability to work in a noisy, fast-paced environment with many distractions.
• Have the ability to lift and carry up to 50 lbs.
• Have the ability to move around the facility and walk or stand 100% of the shift.
• Have the ability to reach, bend, stoop, mop, sweep and clean frequently.
• Have or obtain Food Handlers certification.
• Have or obtain ABC RBS certification.
• Must be 18 years of age or above.

Preferred Qualifications

• Experience working in commercial restaurant & bar.
• Guest service skills.
• Bilingual a plus.

Other Duties

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer